The Broadcast Report is a comprehensive diagnostic tool that provides detailed technical information about your live broadcasts. It helps you identify and troubleshoot issues related to video quality, network connectivity, and device performance.
Troubleshooting Workflow
Identify your issue to find a solution:
- Video Freezes: Check if framerate < 15 fps. Solution: Close background apps, prevent overheating.
- Resolution Changes: Check for "Volatile network" warnings. Solution: Use stable WiFi, avoid moving.
- Connection Losses: Check connection count. Solution: Disable WiFi-Assist, stay near router.
- Poor Quality: Check if data rate < 3 Mbps. Solution: Improve bandwidth, update app.
- Unexpected End: Check for "Session interrupted" events. Solution: Use "Do Not Disturb," keep app in foreground.
After applying solutions, run a New Test Show. If issues persist, contact support with your ShowID.
Accessing the Report
- Go to the Bambuser Dashboard.
- Navigate to the Show setup page for your show.
- Click the three-dot menu (⋮) in the top right corner and select Edit.
- Scroll down to the Video segments section.
- Click the Report icon next to the broadcast you want to analyze.
Understanding the Report Sections
The report is divided into three main parts: Basics, Analysis, and Metrics.
| Section | Key Information | What It Tells You |
|---|---|---|
| 1. Basics | Device Model, App Version, Resolution, Start Time, Duration | Provides context about setup. Helps identify if outdated software or specific devices cause issues. |
| 2. Analysis | Video Quality Score, Framerate Score, Connection Count, Detected Issues | Offers a quick summary of health and flags problems like camera freezes or network volatility. |
| 3. Metrics | Data Rate/Resolution/Framerate Graphs, Event Logs, Advanced Data | Detailed section for in-depth troubleshooting and performance over time. |
Click "+ Advanced metrics" to expand detailed graphs and event logs.
Troubleshooting Common Issues
RTMP Broadcasting: If using a custom RTMP client, server-side metrics are available, but device-specific logs and network types will be limited.
1. Video Freezes or Stuttering
Symptoms: Video appears frozen, jerky, or lags.
- Check: Analysis Issues list for "Camera stopped producing frames" or framerate drops < 15 fps.
- Causes: Overheating, background apps, or hardware limitations.
- Solutions: Close background apps, remove phone case, and ensure the app is updated.
2. Resolution Constantly Changes
Symptoms: Quality fluctuates between sharp and blurry.
- Check: "Volatile network" warnings and resolution drops below 540p.
- Causes: Unstable WiFi/Cellular or moving while broadcasting.
- Solutions: Stay stationary, use WiFi, and ensure at least 5 Mbps upload speed.
3. Connection Losses and Reconnections
Symptoms: Broadcast stops/restarts or shows "Reconnecting."
- Check: Connection count > 2 or "source connection replaced" events.
- Causes: Weak signal or "WiFi Assist" switching networks automatically.
- Solutions: Get closer to router and disable "WiFi Assist" in device settings.
4. Poor Video Quality Throughout
Symptoms: Consistently blurry or pixelated video.
- Check: Received data rate consistently below 3 Mbps.
- Causes: Insufficient bandwidth or outdated app version.
- Solutions: Verify 5-10 Mbps upload speed and use a modern smartphone.
5. Stream Ended Unexpectedly
Symptoms: Abrupt stop without manual termination.
- Check: Event logs for "App backgrounded," "Audio unavailable," or "Network failure."
- Solutions: Enable "Do Not Disturb," keep app in foreground, and restart device before going live.
Broadcast Quality Benchmarks
| Metric | Excellent | Good | Poor |
|---|---|---|---|
| Resolution | 720p+ (95% of stream) | 540p+ | Below 540p frequently |
| Framerate | Stable 25-30 fps | 20-25 fps | Below 20 fps (choppy) |
| Data Rate | 4-7 Mbps | 3-5 Mbps | Below 3 Mbps |
| Connections | 1 | 1-2 | 3+ |
Best Practices for a Flawless Broadcast
- Test Your Network: Ensure 5-10 Mbps upload speed.
- Enable "Do Not Disturb": Prevent calls from interrupting the stream.
- Stay Stationary: Avoid moving to prevent network drops.
- Charge Your Device: Start with a full battery or plug into power.
When to Contact Support
If issues persist, contact Bambuser Support with:
- The Video/Broadcast ID (top of the report).
- A summary of the issue.
- Troubleshooting steps already taken.