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Troubleshooting: Multi-Streaming to META

Facebook + Instagram
As technology is always changing, there can be updates made on Meta's side- as well as our own to accommodate these changes. During these times you may see that you have to reconnect to your Meta accounts. Please follow these steps to ensure your most up-to-date connection:

  1. Start from a clean slate by visiting Settings —> Integrations —> Facebook and if applicable remove any existing connection by clicking on the 'X' next to the page name
  2. Before you click 'CONNECT', Make sure the person setting up the connection has Admin or Editor access on the Facebook page
  3. Make sure you approve all permissions requested from the Facebook dialog. You may see an option that says "edit previous settings." Select this option and continue as per usual.
  4. As you are returned to the Bambuser dashboard, be patient and wait a few seconds perhaps a bit longer if your internet connection is poor. Navigating away from the loading screen might cancel the setup process.
  5. Your chosen pages will now be connected, if you encounter any error here it is usually due to an insufficient role at Facebook or due to missing permissions (did not select all requested permissions)
  6. If any issue still persists after following these steps, contact your account manager and make sure to provide detailed information about where something went wrong. Help us help you by providing a screen capture or a few screenshots