Requirements for Successful Authentication to Bam Hub
To log in successfully, ensure the following:
- Your email is linked to a Bam Hub account.
- You are logging into the correct region for your Bam Hub:
- You request and open the Magic Link on the same platform (desktop or mobile).
Common Issues and Solutions
1. "Error when logging in with email! Unauthorized"
Causes:
- The Magic Link is older than 30 minutes and has expired.
- Multiple Magic Links were requested, and the clicked link is not the latest one.
- The Magic Link was requested via the app but opened on a desktop, or vice versa.
Solution:
- Request a new Magic Link and use the most recent email.
- Ensure the Magic Link is opened on the same platform where it was requested.
- For the Broadcasting App:
- Switch to the correct server within the app (option at the bottom of the login screen).
- Request the Magic Link via the app.
- Open the Magic Link on the phone where the app is installed.
- For Bam Hub on Desktop:
- Use the correct server:
- Request and open the Magic Link on the desktop.
2. “The action code is invalid. This can happen if the code is malformed, expired, or has already been used.”
Causes:
- The Magic Link is older than 30 minutes and has expired.
- Multiple Magic Links were requested, and the clicked link is not the latest one.
- The Magic Link was requested via the app but opened on a desktop.
Solution:
- Request a new Magic Link and use the most recent email.
- Ensure the Magic Link is opened on the same platform where it was requested.
3. Dashboard opens in browser instead of the app
Cause:
- The Magic Link was requested via the mobile app but opened on a desktop.
Solutions:
1. For the Broadcasting App:
- Switch to the correct server within the app (option below the login screen).
- Request the Magic Link via the app.
- Open the Magic Link on the phone where the app is installed.
2. For Bam Hub on Desktop:
- Use the correct server:
- Request and open the Magic Link on the desktop.
4. "Error when resetting password"
Causes:
- The link is older than 30 minutes.
- Multiple reset links were requested, and the clicked link is not the latest.
- The new password does not meet requirements (12 characters, one letter, and one number).
Solution:
- Request a new password reset link and use the latest email.
- Create a password meeting the requirements.
5. Empty screen during login to Bam Hub / Slow loading
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Causes:
- Office network firewalls are blocking Firebase services.
- Software restrictions on work devices are preventing proper loading.
- Browser cache or compatibility issues.
Solution:
- Test on a different device: Try logging in using a personal device (e.g., a phone or laptop) instead of your work device. If this works, review and adjust any software restrictions (e.g., security settings or VPN policies) on your work device.
- Test on a different network: Connect to non-work Wi-Fi or 4G and attempt to log in. If successful, contact your office network administrator to whitelist Google Firebase Services.
- Use a VPN: Try connecting through a Virtual Private Network (VPN) on your work or personal device to bypass potential network restrictions or firewall blocks. Use a reputable VPN service and test login again.
- Clear browser cache: Clear your browser’s cache and cookies to rule out corrupted data. In most browsers (e.g., Chrome, Firefox), go to Settings > Privacy/Security > Clear Browsing Data, select "Cached images and files," and confirm.
- Use a different browser: Test the login in an alternative browser (e.g., switch from Chrome to Firefox or Edge) to check for browser-specific issues.
6. "Your account is not enabled to sign in with Microsoft"
Cause:
- Microsoft SSO is enabled for your organization, but your account is not yet linked.
Prerequisites:
- Access via Magic Link or Email/Password.
- A valid Microsoft account linked to your organization's Azure Cloud.
Linking Account via Mobile App:
- Log in to the Bambuser Studio Mobile App using a Magic Link.
- Go to Settings and check Account Link Status.
- Tap "Link" and follow the Microsoft login flow.
- Ensure the status updates to Microsoft SSO.
- Log out and sign in with Microsoft.
Linking Account via Bam Hub Desktop:
- Log in to Bam Hub (EU or Global).
- Open Account Settings > Account & Security.
- Click Link to Microsoft and follow the Microsoft login flow.
- Confirm the status updates to Microsoft SSO.
- Log out and sign in with Microsoft.
7. Magic Link not being sent
Causes:
- Your email is not added to any organization.
- Using the wrong server link for your region.
- Email is in the spam/junk folder.
- After multiple requests, Magic Links might be sent from a different domain.
Solution:
- Verify with your Bambuser administrator that your email is added to Bam Hub.
- Ensure you use the correct server:
- Check your spam/junk folder.
- Try requesting the Magic Link 3 times to receive it from a different domain.