Multistream not appearing on Custom RTMP platform

1. Make sure you have copied and entered the correct stream URL and stream key as you set up your connection
2. It might be the case that the platform you are using does not have 'persistent stream keys' as default, this means that you need to update the stream Key for every show. Most platforms allow you to enable this option (e.g. Facebook), but in the majority of cases 'persistent stream keys' is enabled by default (e.g. YouTube).
3. As you are setting up your show on the setup page on our dashboard, make sure you add your Custom RTMP as a platform/stream before you start broadcasting
4. Make sure the toggle/switch is on, this is the default
5. After you have started streaming, navigate to your platform, wait at least 30 seconds, and refresh the browser before giving up
6. As a last resort, redo your custom RTMP connection, set up a new show, and try again