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Troubleshooting: Bam Hub Authentication Issues

Requirements for Successful Authentication to Bam Hub

To log in successfully, ensure the following:

 

Common Issues and Solutions

1. "Error when logging in with email! Unauthorized"

Unauthorized error screenshot

Causes:

  • The Magic Link is older than 30 minutes and has expired.
  • Multiple Magic Links were requested, and the clicked link is not the latest one.
  • The Magic Link was requested via the app but opened on a desktop, or vice versa.

Solution:

  • Request a new Magic Link and use the most recent email.
  • Ensure the Magic Link is opened on the same platform where it was requested.
  • For the Broadcasting App:
    • Switch to the correct server within the app (option at the bottom of the login screen).
    • Request the Magic Link via the app.
    • Open the Magic Link on the phone where the app is installed.
  • For Bam Hub on Desktop:

 

2. “The action code is invalid. This can happen if the code is malformed, expired, or has already been used.”

Causes:

  • The Magic Link is older than 30 minutes and has expired.
  • Multiple Magic Links were requested, and the clicked link is not the latest one.
  • The Magic Link was requested via the app but opened on a desktop.

Solution:

  • Request a new Magic Link and use the most recent email.
  • Ensure the Magic Link is opened on the same platform where it was requested.

 

3. Dashboard opens in browser instead of the app

Cause:

  • The Magic Link was requested via the mobile app but opened on a desktop.

Solutions:

1. For the Broadcasting App:

  1. Switch to the correct server within the app (option below the login screen).
  2. Request the Magic Link via the app.
  3. Open the Magic Link on the phone where the app is installed.

2. For Bam Hub on Desktop:

  1. Use the correct server:
  2. Request and open the Magic Link on the desktop.

4. "Error when resetting password"

Password reset error screenshot

Causes:

  • The link is older than 30 minutes.
  • Multiple reset links were requested, and the clicked link is not the latest.
  • The new password does not meet requirements (12 characters, one letter, and one number).

Solution:

  • Request a new password reset link and use the latest email.
  • Create a password meeting the requirements.

5. Empty screen during login to Bam Hub / Slow loading

 
Empty screen screenshot

 

Causes:

  • Office network firewalls are blocking Firebase services.
  • Software restrictions on work devices are preventing proper loading.
  • Browser cache or compatibility issues.

Solution:

  • Test on a different device: Try logging in using a personal device (e.g., a phone or laptop) instead of your work device. If this works, review and adjust any software restrictions (e.g., security settings or VPN policies) on your work device.
  • Test on a different network: Connect to non-work Wi-Fi or 4G and attempt to log in. If successful, contact your office network administrator to whitelist Google Firebase Services.
  • Use a VPN: Try connecting through a Virtual Private Network (VPN) on your work or personal device to bypass potential network restrictions or firewall blocks. Use a reputable VPN service and test login again.
  • Clear browser cache: Clear your browser’s cache and cookies to rule out corrupted data. In most browsers (e.g., Chrome, Firefox), go to Settings > Privacy/Security > Clear Browsing Data, select "Cached images and files," and confirm.
  • Use a different browser: Test the login in an alternative browser (e.g., switch from Chrome to Firefox or Edge) to check for browser-specific issues.

6. "Your account is not enabled to sign in with Microsoft"

Microsoft SSO error screenshot

Cause:

  • Microsoft SSO is enabled for your organization, but your account is not yet linked.

Prerequisites:

  • Access via Magic Link or Email/Password.
  • A valid Microsoft account linked to your organization's Azure Cloud.

Linking Account via Mobile App:

  • Log in to the Bambuser Studio Mobile App using a Magic Link.
  • Go to Settings and check Account Link Status.
  • Tap "Link" and follow the Microsoft login flow.
  • Ensure the status updates to Microsoft SSO.
  • Log out and sign in with Microsoft.

Linking Account via Bam Hub Desktop:

  • Log in to Bam Hub (EU or Global).
  • Open Account Settings > Account & Security.
  • Click Link to Microsoft and follow the Microsoft login flow.
  • Confirm the status updates to Microsoft SSO.
  • Log out and sign in with Microsoft.

 

Causes:

  • Your email is not added to any organization.
  • Using the wrong server link for your region.
  • Email is in the spam/junk folder.
  • After multiple requests, Magic Links might be sent from a different domain.

Solution:

  • Verify with your Bambuser administrator that your email is added to Bam Hub.
  • Ensure you use the correct server:
  • Check your spam/junk folder.
  • Try requesting the Magic Link 3 times to receive it from a different domain.

Still having issues?

Please reach out to your Bambuser Contact Person or Support for further help, and include a screen recording with the open console next to it. To open the console in your browser: On Chrome, Firefox, or Edge, right-click anywhere on the webpage, select "Inspect" or "Inspect Element," and then click the "Console" tab in the developer tools panel that appears. On Safari, enable the Develop menu in Safari’s preferences (Advanced tab), then go to Develop > Show JavaScript Console. See example:

 

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