Configure drop-in calls and bookings 

Activate and configure drop-in calls and bookings for your account

You can find these settings in the Dashboard under:  Settings Configurations

How to activate Drop-ins and Bookings

Drop-ins:

When you enable Drop-in, the drop-in option will be shown in the Call widget.

For drop-in calls, you can customise what queue position to display to customers when they are in line for a call. 

Place in queue Number of agents online Estimated waiting time

Configure what metrics to show shoppers for the drop-in option here:
 

Bookings: 

When Bookings is enabled, you can configure if you want the booking option to display in the Bambuser Call widget or in an iframe.

If the booking option is enabled, you have the option to configure some booking-related settings under the Integrated booking widget section. 
In there, you can configure how you want the booking widget to display.
You can also configure what bookings landing URL you want to use.

Choose your booking system:

You can select if you want to set up Bambuser bookings or connect with an External booking system

• Bambuser booking system
• Other (connect to a third-party external booking system)

Booking CTA options:

• Embedded in Call widget (this is needed for Bambuser bookings)

• Landing URL / Connection links configurations