Chat terms & privacy policy link

What is the chat term & privacy policy link?


The chat terms & privacy policy URL are the terms of use a viewer must agree to before they're allowed to participate in the chat. It usually contains some information about data privacy and codes of conduct. Your account manager will provide and implement a standard text, which you can confirm and use, a lot of our clients operate with it. This can however be customized if you are a standard or enterprise client to suit your tone of voice.

See the example below:



Bambuser provides example standard text for over +50 languages. The default chat terms look like this in English, and its the same for all languages:

Delete

Chat term example text

I accept the terms and conditions and the privacy policy of Brand

Hello, here you can chat with Brand about our products. We are here to answer your questions. Please note that other viewers and visitors on our site may also see your name and the information you are adding to the chat. Just put your name in the field above and start chatting!*

*THE WORDING ABOVE SHALL NOT BE CONSIDERED AS LEGAL ADVICE PROVIDED BY BAMBUSER. BAMBUSER DISCLAIMS ALL LIABILITY IN RELATION TO THE WORDING ABOVE


How do I test it visually?

You can easily test and explore what chat term and privacy policy URL is added by creating a test show in the dashboard, go live, and clicking open preview. By entering the chat, you can now see what is implemented. 

See the GIF below for guidance:


Delete

Note!

The dashboard can only visualize one language, which is your default language. Thus, you can only examine the chat terms for the default setting in this view. If you have multiple languages, you need to implement the player on your site to be able to explore the implemented term.


Best practices for writing chat terms

  • Include details on what the viewer can and cannot do in the chat, and what will happen if they violate the terms.
  • Make sure to link to your company's privacy policy: In order to do that you will have to write the link using an html <a> tag in the Chat consent text.