How to Add, Edit and Delete a User

Learn how to add, remove, manage users

You can add, edit, and remove users in your account by navigating to Bam Hub > Settings > Users. The number of users you can manage depends on your subscription plan. Only admins can add or remove users, and users cannot delete their own accounts.

1. Adding new users

To add a new user:

Go to Bam Hub > Settings > Users.
Click the Invite User button in the top-right corner.
Enter the user’s full name, display name and email address.
Assign the desired role and permissions.
Click Save.

The user will receive a welcome email with login instructions. Depending on their role, they can access the dashboard and/or the app.

2. Roles and permission levels

Bambuser uses roles and permissions to control what each user can access. Roles give users a set of permissions by default. You can also add extra permissions to a user when they need access to specific features.

Users can have multiple roles for the same product.
Example: A user can be both a show creator and a host for Live.

The sections below explain the available roles and permissions for each product.

Live

Roles

admin: Full access to Live, including users, integrations, billing, and settings.
host: Can go live using the broadcaster app.
showCreator: Can create and manage shows, moderate chat, highlights, and games.

Permissions

Permission	What it allows
`SHOWS`	Create, edit, and delete shows.
`SHOW_STATS`	View show analytics.
`MODERATE`	Manage products and CTAs during live shows.
`MODERATE_CHAT_ONE_TO_MANY`	Moderate chat messages during live shows.
`HIGHLIGHT_ONE_TO_MANY`	Manage highlight clips from live shows.
`GO_LIVE_IN_APP`	Go live using the broadcaster app. This is controlled by the user's role.
`EDIT_USERS_ONE_TO_MANY`	Manage users for Live.
`INTEGRATIONS_ONE_TO_MANY`	Configure Live integrations, embeds, and player settings.
`SHOWS_ACTIONS_MANAGE`	Manage actions and CTAs on shows.
`WORKSPACE_SETTINGS`	Access and update workspace settings.
`LOCALIZATION_ONE_TO_MANY`	Manage translations for Live.
`MANAGE_GAMES_ONE_TO_MANY`	Manage gamification features during live shows.

Video Consultation

Roles

callsAdmin: Full access to Video Consultation, including users, integrations, billing, queues, and stats.
callsManager: Can manage queues and opening hours, and view stats and the leaderboard.
callsUserAdmin: Can manage Video Consultation users.
callsAgent: Can take calls in the agent tool.

Permissions

Permission	What it allows
`CALLS_AGENT_TOOL`	Access the agent calling tool. This is controlled by the user's role.
`CALL_LIST`	View past and ongoing calls.
`CALL_STATS`	View call analytics.
`CALL_STATS_LEADERBOARD`	View the agent leaderboard.
`CALLS_OPENING_HOURS`	Configure opening hours for Video Consultation.
`QUEUES_MANAGEMENT`	Manage call queues and routing.
`EDIT_USERS_ONE_TO_ONE`	Manage users for Video Consultation.
`INTEGRATIONS_ONE_TO_ONE`	Configure Video Consultation integrations.
`WORKSPACE_SETTINGS`	Access and update workspace settings.
`LOCALIZATION_ONE_TO_ONE`	Manage translations for Video Consultation.

Shoppable Video

Roles

vodOwner: Full access to Shoppable Video.

Permissions

Permission	What it allows
`VOD_MANAGE`	Create, edit, and delete shoppable videos.
`VOD_DISTRIBUTE`	Distribute and publish shoppable videos.
`VOD_SETTINGS`	Configure Shoppable Video settings.
`VOD_INTEGRATIONS`	Manage Shoppable Video integrations.
`VOD_ACTIONS_MANAGE`	Manage actions and CTAs on shoppable videos.
`EDIT_USERS_VOD`	Manage users for Shoppable Video.
`WORKSPACE_SETTINGS`	Access and update workspace settings.
`VOD_STATS`	View Shoppable Video analytics.
`LOCALIZATION_VOD`	Manage translations for Shoppable Video.

Chat

Roles

chatOwner: Full access to Chat, including settings, stores, stats, and users.
chatAgent: Can use the chat agent app to handle conversations.

Permissions

Permission	What it allows
`CHAT_SETTINGS`	Configure Chat settings.
`CHAT_MANAGE_STORES`	Manage stores connected to Chat.
`CHAT_CMS_POSTS`	Manage CMS posts and content in Chat.
`CHAT_APP`	Access the Chat agent app.
`EDIT_USERS_CHAT`	Manage users for Chat.
`WORKSPACE_SETTINGS`	Access and update workspace settings.
`CHAT_STATS`	View Chat analytics.

3. Editing and removing users

If you have admin access, you can edit or remove users:

Navigate to Settings > Users.
Find the user you want to manage.
Click the three dots (…) next to their name.
Select Edit to update their information or Remove to delete them from your account.

Delete