A user with the permission manager, will in the main menu see a sub-menu item called Resources. This list includes all users set as Agents. By selecting the checkbox below ‘Bookable’, the agent will be added as a bookable resource and can be assigned to appointments during the time he/she has set him-/herself available. 

By unselecting a user in the list, the agent is removed from bookable resources and will no longer be assigned to booked meetings.

The selected agents will get additional navigation possibilities in their Agent Tool Dashboard, where they can oversee scheduled appointments and join calls.