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How to get help and assistance from Bambuser

Table of Contents

1. Not working as expected1.2 Example form2. Another inquiry2.1 Example form
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Give us a few details and we’ll offer the best solution. Connect by email and receive expert assistance with your submission

Bambuser Integration and Tech specialists are experts on our solution and will assist, guide, and propose a solution that suits you and your issue. In order for you to receive an efficient and prompt response, we have divided the inquiries into two sections.

  1. Not working as expected 
  2. I have another inquiry

In both cases, you will need to include your organizational ID/dashboard ID. This can be found in the URL once logged in. Copy+paste the section.

How to find your organizational ID: https://lcx.bambuser.com/YOUR ORG ID/ YOUR BAMBUSER PRODUCT

1. Not working as expected

If your Bambuser 1:M product isn't working as you expect, you report the issue to support@bambuser.com and include the Mandatory Information:

  1. Organization ID: 
  2. Website URL where the issue is present:
  3. Description: 
  4. Priority: 

Great! In order for the Bambuser team to help solve your issue promptly, there are a few information gaps that are needed to be addressed in the email if applicable/available:

  • Is it possible to reproduce the issue?
  • How many are affected by this? 
  • Screenshots or screen recording video showing the issue 
  • Time including time zone when the issue was first noticed
  • Device or Devices including operating systems used 

1.2 Example form

Here follows an example of what the submission can look like: 

"Hi Bambuser,

I tried to start a live show from the dashboard but nothing happened. Tried logging out and logging in from different browsers but the issue persist. My colleague tried as well with the same result.

  1. Organization ID: zphpSe4e4zAIyIA2I4XH
  2. Website URL where the issue is present: https://www.company.com/liveshopping/landingpage
  3. Description: I expected to start the show, but nothing happened
  4. Priority: High

Additional information:

  • Is it possible to reproduce the issue? The issue is reproducible for myself and my colleague on her computer
  • How many are affected by this? Two, myself and my colleague name@company.com 
  • Screenshots or screen recording video showing the issue: Yes, see attached
  • Time including time zone when the issue was first noticed: 5 pm CET
  • Device or Devices including operating systems used: iPhone 11 using iOS 14.1 and PC Laptop Windows 11 using Google Chrome latest version. 

Thank you!" 

Attached FILE Dashboard Attached FILE iPhone Bambuser App

2. Another inquiry

If you have an inquiry, asset change, or implementation for your Bambuser 1:M product, you contact support@bambuser.com and include the Mandatory Information:

  1. Organization ID: 
  2. Website URL where the issue is present:
  3. Description: 
  4. Priority: 

2.1 Example form

Describe your request and make sure to include or attach any assets needed to complete your request. Here follows an example of what the submission can look like: 

"Hi Bambuser,

We have changed our privacy policy and want this to be changed. The new privacy policy is attached to this email and can also be found here: https://www.company.com/newprivacypolicy. Please confirm when this is implemented. Thanks!”

3. Submit your request

Great! Click below to get in contact with Bambuser tech support.




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