Block caller

Blocking feature for Video Consultation agents to prevent problematic callers from initiating future calls.

If the customer subsequently exhibits anti-social behavior, the agent is advised to hang up. From the end call screen before hanging up the agent can toggle:

Block user from being able to call again

Then, the caller will not be able to be served by any agent again - and left in a queue state forever. This feature is available both in the mobile app and on the desktop.

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Block caller

Blocking feature for Video Consultation agents to prevent problematic callers from initiating future calls.

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