Brief overview

You can access the Agent tool under Dashboard > One-to-One > Agent Tool. This tool is created for agents to successfully manage one-to-one meetings. 

The following sections describe what this tool offers.

Entering a call 

As an agent, you can create, participate and moderate products in a call.

Queues

• Toggle yourself to online in the top right corner
• Select which queue(s) from which you would like to receive calls from
• Once somebody calls in, you will see a notification by the queue they are calling from
• Enter the call by clicking Accept call
  
  

Create a New Queue link

On top of viewers entering a call directly from the widget on your website, there is also a possibility to generate a link for them which will automatically open the widget and place them in a queue that you specify.

• Click New meeting on the top right corner
• Select a queue
• Click on generate button