You can access the Agent tool under Dashboard > One-to-One > Agent Tool. This tool is created for agents to successfully manage one-to-one meetings.
The following sections describe what this tool offers.
Entering a call
As an agent, you can create, participate and moderate products in a call.
- Toggle yourself to online in the top right corner
- Select which queue(s) from which you would like to receive calls from
- Once somebody calls in, you will see a notification by the queue they are calling from
- Enter the call by clicking Accept call
Create a new meeting link
On top of viewers entering a call directly from the widget on your website, there is also a possibility to generate a link for them which will automatically open the widget and place them in a queue that you specify.
- Click New meeting on the top right corner
- Select a queue
- Click on generate button