Live-Stream / Video FAQ

In what formats can a video be downloaded?

Downloading a broadcast video is done inside the Moderator tab in Bambuser Dashboard. Currently, we support FLV and Mp4 formats.

What is the maximum/recommended/minimum quality support by the live stream?

At the moment 720p is the maximum. The quality will be changing adaptively based on network quality.

Why do my viewers see a delay in the video?

Some delay (normally referred to as "latency") is inevitable when live streaming to a website. The delay usually 8-10s which gives the moderator the chance to unpublish the show if something goes wrong. Note that the delay can vary from viewer to viewer.

In the moderator view inside the dashboard, we use a player with much lower latency (1-3s).

Why is the video blurry and/or stutters?

The quality of the video (its resolution and framerate) is dependent on the broadcaster's network. Bambuser's broadcasting technology adjusts the video's resolution and framerate up or down based on the capacity of the broadcaster's network at any given moment. By lowering the video's quality when the network's capacity goes down we reduce the risk of interruptions in the stream.

When/if the network can't cope, the video may stutter for a while before the app manages to switch to a lower quality setting. The perceived quality is also affected by the viewer's network. If the viewer's network doesn't have enough capacity to view the broadcast in full quality, the player will switch to a lower resolution, thus reducing the quality of the video (for that particular viewer) but keeping the video flowing uninterrupted.